Return and Cancellation FAQs
All stock/non-customized orders can be returned for a full product refund. Returns will be granted up to 30 days from the shipment of the stock product. All returned items must be in acceptable condition (we cannot accept used or incomplete pieces) in order to receive a full refund. We keep it easy - we do not charge a return or restocking fee. However, original and return shipping costs are non-refundable.
Custom orders are non-refundable except for reason of defect.
We take our quality standards very seriously so if your order is defective, we want to make things right. Please give our customer service team a call (800-419-9325) to further discuss your specific situation so that we can find a solution that works for you. In the situation of defective product, AdvanceID covers the cost of return shipping.
If you need to return an item, please contact us with your order number and details about the product you’d like to return. Our customer service team will provide instructions for returning the eligible items from your order.
Orders may be cancelled within 24 hours of the order being placed. However, custom orders and orders which have already been submitted to production/shipping are not able to be cancelled. For questions regarding the status of your order, please contact Customer Service by calling or emailing the following:
Order FAQs
All stock/non-customized orders can be returned for a full product refund. Returns will be granted up to 30 days from the shipment of the stock product. All returned items must be in acceptable condition (we cannot accept used or incomplete pieces) in order to receive a full refund. We keep it easy - we do not charge a return or restocking fee. However, original and return shipping costs are non-refundable.
We do not charge sales tax on orders shipping outside of the state of Wisconsin. If you are within Wisconsin and are tax-exempt, please contact us with your tax-exempt form.
We take our quality standards very seriously so if your order is defective, we want to make things right. Please give our customer service team a call (800-419-9325) to further discuss your specific situation so that we can find a solution that works for you. In the situation of defective product, AdvanceID covers the cost of return shipping.
We accept the following credit cards through our customer service team: Visa, MasterCard, and American Express.
Shipping FAQs
In order to find out your shipping cost, please contact Customer Service by calling or emailing the following:
All stock/non-customized items - if placed before 3:00PM CST Monday-Friday - will be shipped out the same business day. If your order is placed after 3:00PM CST
Monday-Friday, they will ship the following business day. We do not ship on Saturday or Sunday.
Generally speaking, the following are our lead times for customized product:
-
Vinyl or plastic: 7 business days
-
Custom Tyvek®: 3-5 business days
If you need your vinyl or plastic wristbands sooner, you can select our rush production option during the customization step. AdvanceID will follow up with an email confirmation once your order has been successfully placed. Once your order has shipped, you will receive shipping confirmation with your tracking number.
-
AdvanceID utilizes the following FedEx shipping options:
-
Ground
-
Economy Ground (FedEx SmartPost)
-
3-Day Select
-
2nd Day Air
-
Next Day Air
Economy Ground will ship to most Army and Air Force Bases, Puerto Rico, and P.O. Boxes.
-